Resources for Housing in Monroe County
Eviction Prevention, Housing, & Cash Assistance
Monroe County Department of Human Services
Emergency Assistance for Rent, Eviction Prevention, Housing, and Cash Assistance
is in-person only at 691 St. Paul St. Rochester, NY 14605
M-F 8am-4pm
Case worker contact information at DHS
https://www.monroecounty.gov/files/hs/DHS%20Contact%20Information%208-24-17.pdf
Case worker contact information at DHS (en Espanol)
https://www.monroecounty.gov/files/hs/DHS%20Contact%20Information%20Spanish%208-24-17.pdf
Unsheltered or at risk of homelessness? The ‘Front Door’ to Housing Services
DHS, 2-1-1 & AfterHours (585) 442-1742
Anyone who is currently homeless or at risk of being homeless, and is in need of emergency housing must go in person to the Monroe County Department of Human Services (DHS) at 691 St. Paul Street to be assessed for placement. The DHS “after hours” information line is (585) 442-1742 for after-hours placement. During non-business hours, call the DHS AfterHours number at (585) 442-1742 for emergency shelter placement. Leave a message. They will call you back (the callback can take longer than one hour).
Anyone in crisis can call 2 -1 -1 for tele-counseling, information & referral. They provide referral information to DHS, or in immediate situations assist with advocacy. When you can’t get to DHS St Paul Street, these two numbers (2-1-1 and (585) 442-1742) are the “front door” to Monroe County’s emergency shelter system.
Street Outreach
Recovery All Ways, (585) 310-0729
Street Outreach on Sundays from 10-1 corner of Joseph Ave and Langham
New York Recovery Alliance, (585) 685-9733
Street Outreach Sundays from 10-1 corner of Joseph Ave and Langham.
Person Centered Housing Options, (585) 736-4663
Monroe County-contracted provider of street outreach for chronic homeless in Monroe County. Permanent Supportive Housing voucher provider.
MC Collborative, (585) 802-3816
Homeless Outreach Tuesday and Thursday afternoons in the City of Rochester
Emergency Shelters
Center for Youth, for youth ages 12-17 years. Host Home Program: Ages 12-22 (585) 473-2464 and
24-hour Crisis Line (585) 271-7670
905 Monroe Avenue Rochester NY 14620
Open Door Mission Samaritan House, for individuals, email Rcintron@opendoormission.com
210 Main Street, Rochester, NY 14608
House of Mercy, for individuals (585) 546-2580
285 Ormond St, Rochester, NY 14605
Volunteers of America of Western NY Guest House, for families with children (585) 647-1150
175 Ward St (Joseph), Rochester, NY 14605
Volunteers of America of Western NY, for homeless families or couples (585) 454-1151
214 Lake Avenue Rochester NY 14608
Catholic Charities: Francis Center, for men (585) 423-9590
547 Joseph Ave Rochester, NY 14605
Catholic Charities: Sanctuary House, for women and women with children (585) 277-7550
715 Dewey Ave, Rochester, NY 14613
Salvation Army: Hope House, for women with children (585) 987-9500
100 West Ave, Rochester, NY 14611
Salvation Army Safe Haven, for chronically homeless men (585) 987-9500
70 Liberty Pole Way, Rochester NY 14604
Family Promise of Rochester, for families with children (up to 18 years old) (585) 506-9050
142 Webster Avenue Rochester NY 14609
YWCA of Rochester and Monroe County: Emergency Shelter, for women age 18 or older, with or without children. Men age 18 or older, with children. (585) 546-5820
175 N. Clinton Ave. Rochester NY 14604
Department of Veterans Affairs Homeless Services, helping vets access shelter (585) 313-8692
260 Calkins Road Rochester NY 14623
REACH Advocacy: Project Haven low barrier non-congregate shelter, email info@reachadvocacy.org
720 W. Main Rochester NY 14607
Multiple locations, for chronically homeless, LGBTQIA+, sober living, and for those facing sex trafficking hurdles.
Providence Housing: Tempro, for families, (585) 210-2052
Various locations City of Rochester
Willow Domestic Violence Center, for those fleeing domestic violence (585) 232-7353
Address hidden
Sisters of Mercy: Bethany House, for women, (585) 454-4197
1111 Joseph Ave Rochester, New York 14621
Transitional Housing
Veteran’s Outreach Center: Richard’s House, for male veterans (585) 546-1081
785 South Ave, Rochester NY 14620
Eagle Star Transitional Shelter, for veterans, (585) 617-3273
277 South Union Street
Spencerport, New York 14559
Spiritus Christi: Jennifer House, for women re-entering from jail or prison (585) 288-1074
934 Culver Rd. Rochester NY 14609
Spiritus Christi: Nielsen House, for men re-entering from jail or prison (585) 328-0801
30 Millbank Street Rochester NY 14619
Open Door Mission: Coldwater House, for women with children (585) 325-3246
240 Coldwater Road, Rochester, NY 14624
Saving Grace Ministries: Grace House, for men re-entering from jail or prison, (585) 473-9070
1140 Norton Street
Rochester NY 14621
Eviction Prevention
AME Zion: Beyond the Sanctuary Emergency Rent Assistance (585) 512-8911
549 Clarissa Street Rochester NY 14608
Open Door Mission Emergency Rent Assistance, email Ramon Cintron, Rcintron@opendoormission.com
Trillium HOPWA
259 Monroe Avenue Rochester, NY 14607 (585) 545-7200
Housing Opportunities for Persons with AIDS (HOPWA) helps people who are HIV-positive with housing needs.
